Water Bottle Holder Cage Mountain Bike Bicycle Cycling Ultra Light Aluminium Alloy

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. When you place your order, we'll start the order processing that includes quality check as soon as possible. We usually mail out our orders within 1 to 2 working days. However, during festive seasons, some orders may take up to 5 working days to be mailed out. When you order multiple items from our store, your orders may be shipped out at different batches and reach you at different timing. This is because some items will require more careful handling and we do not wish to delay those that are ready for shipment.

How do you ship packages?

Packages from our warehouse will be shipped by air ePacket . There will be a tracking number of each outgoing package that we send.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations that we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Do you provide tracking information?

Yes, you will receive an email once your order has been shipped with tracking information. If you haven’t received tracking info within 7 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 5 - 8 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, it is possible for items in the same shopping cart be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders may be cancelled before we start the order processing. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. We reserve the right to approve or decline any amendment and cancellation made after payment is complete. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can submit your refund request to us via email at support@cyclistpartner.com. Please note that only cost of item is refundable. Shipping fee is strictly NOT refundable.

If you did not receive the product within the guaranteed time(45 days not including 2-3 day processing) you may request for a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request for a refund, however you must return the item to us, in good and unused condition, with its complete original packaging, including instruction manual, accessories, if any. Buyer is to bear all at your custom and shipping cost. There will be NO refund if:

• Your order did not arrive due to factors not within your control (i.e. buyer provides a wrong shipping address)
• Your order did not arrive due to exceptional circumstances beyond the control of CyclistPartner.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances beyond the control of CyclistPartner.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different colour or size. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.